FHN Financial ("FHNF") has developed and implemented a Business Continuity Plan (“BCP”) in an effort to mitigate the effects related to unforeseen business interruptions. This BCP is designed to enable FHNF to continue its operations in the event of an emergency or significant business disruption. FHNF is focused on providing customers a high level of service and responsiveness regardless of the severity of the disruption. The firm is committed to ensuring that most disruptions to our ability to serve our customers would be brief and quite limited with most essential business activities resuming the same business day.
Our Business Continuity Plan
Our BCP addresses, among other things, alternate communication with employees, customers and regulators; alternate locations; books and records retention and recovery; assessments of financial, operational and critical systems.
Specifically, in the event of an emergency or significant business disruption:
(1) If telephone service were to become unavailable or a power outage should occur for any reason, calls would be re-routed and business would be diverted to other branches across the country.
(2) If a disaster renders FHNF’s main office located at Crossover Lane unusable, the relocation plan is to move the trading, sales, and operations to a Business Recovery Site with space that approximates the square footage occupied at Crossover Lane today.
FHNF believes that customers should have confidence in our ability to minimize any business interruption and to provide ongoing services even in the event of a disaster of any degree. Our BCP was designed with this in mind. Senior management is responsible for regularly addressing our business continuity planning needs and ensuring that key personnel are trained so that FHNF can have a timely resumption of business in the event of a significant business disruption. The most recent exercise of FHNF’s business continuity capabilities was successfully conducted on November 23, 2019.